Hi, How can we help you today?
Find quick answers and step-by-step guides for using JusRecruit.
For any other queries:
Our support team is here for you.
Still need help?
care@jusrecruit.comTiming: Monday - Saturday / 9:00AM - 9:00PM
Troubleshooting
Double-check for typos, extra spaces, or caps lock.
Make sure you're selecting the correct Google account when prompted and that pop-ups aren't blocked.
Make sure you're selecting the correct Microsoft account when prompted and that pop-ups aren't blocked.
Check your spam or promotions folder first, and confirm the email address on your profile is correct.
Ask the candidate to check spam and confirm their email on file is spelled correctly. You can resend the invite manually from their candidate profile at any time.
JusRecruit works best on the latest versions of Chrome, Firefox, and Edge - especially for AI Interviews, which use camera and microphone access.
Try clearing your browser cache, disabling ad-blockers or privacy extensions for jusrecruit.com, or switching to an updated, supported browser.
Confirm the link hasn't expired and that they're using a supported browser. Regenerate and resend a fresh link from their candidate profile.
This happens when camera or microphone access is blocked. Ask them to check their browser's site permissions for jusrecruit.com, allow access, then refresh the page.
This is usually caused by an unstable internet connection. Ask the candidate to check that their network is stable, or switch networks, then restart if needed.
Confirm camera permissions are allowed for jusrecruit.com and that no other application is using the camera. Refreshing the page usually resolves temporary conflicts.
For any other queries:
Our support team is here for you.
Still need help?
care@jusrecruit.comTiming: Monday - Saturday / 9:00AM - 9:00PM